Service Leadership Program

In this highly interactive workshop, members of your senior leadership and management team will build alignment with each other, embrace a common service vision and commit to take strong action as role models for superior service.

PROGRAM DELIVERABLES

  • Discover the fundamental service principles to raise service levels and improve customer experience at every point of contact
  • Take away proven strategies, best practices, guidelines and techniques to build and reinforce a superior service culture in 10 essential areas
  • Align the culture building activities currently in use throughout your organization
  • Identify opportunities for new culture building initiatives, upgrades and improvements
  • Prioritize activities and develop practical action plans for best results
  • Become a service role model in your organization. Commit to reinforcing superior service skills, attitudes and motivation through your behavior every day


  • Bring it in-house