In this highly interactive workshop, members of your senior leadership and management team will build alignment with each other, embrace a common service vision and commit to take strong action as role models for superior service.
- Discover the fundamental service principles to raise service levels and improve customer experience at every point of contact
- Take away proven strategies, best practices, guidelines and techniques to build and reinforce a superior service culture in 10 essential areas
- Align the culture building activities currently in use throughout your organization
- Identify opportunities for new culture building initiatives, upgrades and improvements
- Prioritize activities and develop practical action plans for best results
- Become a service role model in your organization. Commit to reinforcing superior service skills, attitudes and motivation through your behavior every day