Industry Specific Training Program for Pakistan’s Banking Industry
In today’s competitive banking industry, creating an impression on customer through immaculate appearance outlook, and exceptional transactional service is a must. ExtraMile™ is a learning intervention designed for retail banking front line staff that is based on insights and methods for customer handling and points to be noted while grooming oneself for excellent customer service.
What is ExtraMile™?
ExtraMile™ is a focused training program comprising of 3 result-based learning modules. The first module Personal Grooming covers the best practices of dressing and appearance. The second one deals with Handing Customers, and the last module inculcates the value of Superior Service. The training delivery is done with a mix of role plays, case study discussions and interactive brain storming.
What makes ExtraMile™ different?
This program has been designed after interacting with customers, vendors, and industry colleagues in the Pakistani context, urban and rural juxtapose. The learning curve of the program has been further strengthened by various techniques of mystery shopping and market research. In the end, the experience delivered to ExtraMile™ participants is priceless.
Case in Point:
Meezan Bank’s Branch Service Officers are being trained country-wide on the ExtraMile™ concept, to bring about a cultural change on the retail front. The sessions are being led by Mr. Mansoor Soomro as a Lead Facilitator, who is a Management Consultant & Business Coach at LMG.
“This program is designed to help ‘a’ bank become ‘the’ bank”, says Mansoor Soomro on the importance of this program.