Conflict Management

We have all experienced conflict in unique and personal ways. We must be perceptive enough to understand what roles we ourselves play in creating or exacerbating conflict. At the end of this workshop, participants will better understand and practice the skills and strategies of conflict resolution. These skills and strategies are supported by research of how the most effective conflict managers think, act, and work together.


  • Recognize and avoid self-destructive personal behavior patterns
  • Demonstrate assertiveness in dealing with conflicts
  • Avoid the habit of blame, defensiveness and rationalization
  • Repair damaged relationships
  • Identify and own your emotions
  • Recognize your reactions and how they are triggered
  • Turn conflict into a collaboration using a win-win framework
  • Apply steps in addressing conflicts

Bring it in-house