Right from the time a child is born, he starts to strive towards communication. The first step towards his ability to effectively communicate is listening to others around him. He listens intently and then observes how the words are being formed. Only then does he try to imitate the same.
The same principle can be applied in our daily life. In order to effectively communicate, it is very important to first understand the essentials of communication. We are at that stage where we can read, write and speak but can we do these effectively?
Effective communication is when your message reaches the person it is intended for in the same manner as you have initially sent it. Has the receiver interpreted the message the same way as you intended it? That is the real question. Judging the effectiveness of your communication is easier when you are face to face with your receiver. Here you have non-verbal cues to show you the immediate reaction and you have the chance to either rectify or further elaborate the message on the spot. When the same situation occurs on the phone or through email or hand-written mail, the non-verbal cues are absolutely absent to help you with the feedback. Which is why it makes writing emails, letters and tele-conversations a difficult task to perform. Therein comes the need to learn how to communicate effectively. It is very true that your words either make you or break you!
Few tips as to how you can try to make your communication more effective:
- Clear Objective: Be clear as to what is your purpose of communication. It will not be called effective unless you know what result you want subsequently.
- Specific Messages: Be sure that your message, either verbal or written is specific. No need to skirt around the topic. Remember, your reader is a very busy person!
- Avoid Negativity: It is always advisable to eliminate negative connotative words as much as possible. Even when you have to deliver a regretful message, make sure you provide a buffer before giving the bad news.
- Use Considerate Words: Make sure that your message is not I-oriented, it is You-oriented. By making your message you-oriented, you show that you respect your reader and are writing for his benefit.
- Practice Empathy: Always remember to place yourself in the shoes of your reader. That way you will be able to read your message as how he will read it once you send it.
About the Author:
Anum completed her Master’s in Business Administration in Human Resources from Institute of Business Management, and is a Project Manager at LMG. She works with the Human Resource departments of various companies across Pakistan. Her attention is grabbed by arranging training sessions by local and international speakers to meet the needs of the Pakistani work force.